Telehealth
Thank you for choosing a Telehealth visit with us!
We have included instructions with general telehealth information and specific patient instructions to help you have the easiest visit possible. Several insurance companies are no longer covering telehealth visits that are unrelated to COVID-19. We will attempt to bill your insurance company for the visit, however, if they do not provide reimbursement you will be billed the cost of the visit. It is your responsibility to contact your insurance company to determine if your plan covers telehealth visits.
*Please note, due to the 1135 Waiver Authority and Coronavirus Preparedness and Response Supplemental Appropriations Act, we are temporarily allowed to use non HIPAA compliant technology to conduct telehealth visits. We are working to obtain a HIPAA compliant way to provide these visits with our current electronic medical record, however, this will likely take several weeks to months. If you choose to have a telehealth visit with me using one of these platforms there is a risk the visit could be intercepted. *
You can attend the Telehealth visit using your smartphone, iPad, laptop, or desktop computer equipped with a webcam.
Please note, in order to provide a Telehealth visit, you must have a working webcam and Chrome or Firefox browsers are needed if using a computer!
Please note, Doxy.me is the best choice if you have an internet connection or any type of smartphone! However, you do not have to have an internet connection.
Telehealth Patient Instructions
Patient Instructions Doxy.Me Using a Smartphone
1) You will receive an email or text message with a link to the waiting room for your appointment.
2) Choose the provider you have scheduled an appointment with
3) Please open the link and arrive at the waiting room 5 minutes prior to your scheduled appointment time.
4) You will see a “Welcome” screen on the link. Please enter your full name and then select the “Check-in” box.
5) Please ensure the volume is turned up on your phone/computer and that your camera is working properly. The program will ask for access to your camera. Click on the “Enable Camera” box.
6) The system will then check you into the virtual waiting room and alert me and my team you are waiting to be seen.
Patient Instructions Doxy.Me Using a Laptop or Desktop Computer
1) You will receive an email or text message with a link to the waiting room for your appointment if you requested this.
2) Select the provider you are scheduled to have an appointment with
3) Please open the link and arrive at the waiting room at least 5 minutes prior to your scheduled appointment time.
4) You will see a “Welcome” screen on the link. Please enter your full name and then select the “Check-in” box.
5) Please ensure the volume is turned up on your computer and that your camera is working properly.
a. You can test the speakers on your computer by right-clicking on the small speaker icon at the bottom right corner of most computers. You can also open settings or type “speaker” into your computer search bar to bring up audio features on your computer.
b. You can test your webcam on your computer by opening the settings section of your computer or type “camera” into your computer search bar to bring up camera features on your computer. The program will ask for access to your camera. Click on the “Enable Camera” box.
6) The system will then check you into the virtual waiting room and alert me and my team you are waiting.
On the morning of the appointment time, my team will send a one-time link to either your cell phone number or email with a direct link to your provider's waiting room. Please try to log on to the website about 15 minutes before your scheduled appointment time to ensure audio and video is working correctly.